RISA Products & Services
RISA Service Centre
Online & phone service for trainers to manage nominations, acceptances, scratchings & stable returns.
A Customer Service Representative is ready to ensure a customer's experience with RISA is positive and satisfying.
The RISA Service Centre provides exceptional customer service to the racing industry, is a personal contact point for RISA retail customers, and offers operational support to PRA's. The core focus of the RISA Service centre continues to be the compilation of race fields via transaction of nominations, acceptances, scratchings, gear and stable returns for all states and territories in Australia (excluding WA).
TrainersTrainers can lodge race transactions for all TAB and Non-TAB race meetings across Australia (excluding WA) and for selected trial meetings by contacting a Customer Service Reprehensive or on-line via StableAssist (hyperlink). The RISA Service Centre also provides customer service support to trainers using StableAssist (hyperlink), including setting up new accounts and responding to enquiries regarding race fields information. Furthermore, the RISA Service Centre personally notify trainers with emergency runners once they gain a run.
Principal Racing Authorities (PRA's)
The RISA Service Centre liaises daily with several PRA departments including Racing Operations, Licensing & Stewards. Support is provided by way of standard and added services to PRA'S, and to trainers and owners on the PRA's behalf. This includes the closing of all Race Meetings and release of scratching information, communication at a PRA level regarding meeting review & release, and follow-up notifications to relevant operational staff and clients. The Service Centre also notifies the stewards of any discrepancies after conducting daily comparison checks of owner names recorded in both Stable Returns and on the Registrar of Racehorses.
The RISA Service Centre's added services include the automated barrier draws and field release on behalf of particular PRA's and communication to industry participants via email or SMS regarding extended nominations. The RISA Service Centre also delivers daily track conditions via SMS to trainers on behalf of the PRA and email notifications to owners regarding horses racing.
The RISA Service Centre liaises with Race Clubs daily in order to capture track information for upcoming meetings. Furthermore, to assist on Race Day, official package information is circulated on behalf of the Race Club and support for the use of RISAConnect (Hyperlink) is also offered. When required, the RISA Service Centre can also facilitate communication on behalf of a Race Club.
Subscribers & General Enquiries
The RISA Service Centre provides customer service support to subscribers, assistance in regard to establishing on-line accounts and will respond to all general enquiries.
© Racing Information Services Australia Pty Ltd (and other parties working with it)
While care has been taken to compile the details of racing materials information available via this website, RISA accepts no responsibility for errors or omissions in the information provided.
In the event of any defect, errors or omissions RISA's liability shall be limited to providing the information again.